Support

Our Tech Support Representatives are dedicated to helping with your objectives. Tech Support will assist you with your technical challenges, setup issues, and simple how-to questions online, by email, and phone. In addition, users always have access to NAVICUS' online user manual.

User Manual

NAVICUS provides an online user guide. The user guide details information on all aspects of the product. Instruction include, how to set up the system, how to use the system, and how to maximize functionality.

Online Chat Help

Users have access to free tech support via our built in chat tool. Online chat is available from 9:00 a.m. to 6:00 p.m. EST, Monday - Friday, excluding official NAVICUS holidays.

Telephone

Live telephone support is offered free of charge for customers. Tech support can be reached by dialing: 1-800-852-3885. Telephone support is available 9:00 a.m. to 6:00 p.m. EST, Monday - Friday, excluding official NAVICUS holidays.

Email

A Tech Support Representative will respond to email requests and questions during normal business hours, 9:00 a.m. to 6:00 p.m. EST, Monday - Friday., excluding official NAVICUS holidays. Send all email queries to: .

After-Hours

After-Hours support is available to customers needing emergency assistance outside of normal business hours or on a holiday. After-hours service is available via phone. An on-duty Tech Support Representative will respond to all inquiries.